Luna cannot hear me
- Open iPhone Settings, then choose Privacy & Security and Microphone.
- Make sure Luna is turned on.
- Return to Luna and tap the large Talk with Luna button again.
A conversation will not start
Check that your iPhone is connected to Wi-Fi or mobile data. Close Luna, open it again, and retry. If the problem continues, include your iPhone model and iOS version when you contact us—never send us a private story or recording unless you intend to.
Manage or cancel a subscription
- Open Settings on your iPhone.
- Tap your name, then Subscriptions.
- Choose Luna to change or cancel your membership.
Apple handles charges, renewals, and refund requests for App Store subscriptions.
Delete a saved story
Open My Stories, choose the story, and tap Delete this story. Luna removes the recording and transcript from that iPhone.
Still need a hand?
Write to a real person.
Email farisa@get-noah.com and we will reply as soon as we can.
Email Luna support